1. Scope
This document is a draft for founder and legal review. It is not legal advice and does not create a commitment until approved and published.
This draft applies to subscription charges, usage charges, prepaid credits or minutes if offered, and payment corrections. It does not replace mandatory consumer rights.
2. Charges and usage
Subscription charges, usage charges, top-up treatment, taxes, and processor fees require approved commercial rules: [REFUND_POLICY], [CONSUMED_USAGE_RULE], and [TAX_POLICY].
3. Cancellation
Cancellation method and when access changes are [CANCELLATION_METHOD] and [CANCELLATION_EFFECTIVE_TIME]. Cancellation does not automatically establish refund eligibility.
4. Refund eligibility
The final refund window, pro-rata treatment, unused-credit rule, service-failure review, duplicate-charge correction, promotional-credit rule, and statutory treatment are [REFUND_POLICY].
5. Chargebacks
Contact Bavio first where possible so a duplicate or incorrect charge can be investigated. Do not submit sensitive payment credentials by email. Fraud and chargeback handling remains subject to processor rules.
6. How to request
Send the Workspace, payment reference, charge date, and a concise explanation to [SUPPORT_EMAIL]. Never include a full card number.
7. Processing and contact
Review timing, decision notice, tax treatment, and payment processor timing are [REFUND_REVIEW_PERIOD] and [PAYMENT_PROCESSOR_LEGAL_NAME].