1. Scope
This document is a draft for founder and legal review. It is not legal advice and does not create a commitment until approved and published.
The repository contains pricing and usage concepts, subscription state, minute accounting, top-up/overage references, and a Dodo billing webhook path. Final commercial terms must be approved before publication.
2. Plans and included usage
Plan names, prices, currency, billing interval, included minutes, feature entitlements, and geographic availability are shown only in an approved checkout or order. Unapproved values are [PLAN_PRICING] and [USAGE_POLICY].
3. Usage measurement
Usage may depend on call lifecycle, provider events, duration, and application accounting. The customer should review the usage record and report a suspected error through the approved support channel.
4. Top-ups and overages
Whether top-ups exist, expire, roll over, or survive cancellation, and whether overage is charged, blocked, or prepaid, remains [TOP_UP_POLICY] and [OVERAGE_POLICY] until approved.
5. Renewal and payment
Billing date, automatic renewal, failed-payment grace period, invoices, receipts, taxes, and payment processor are [RENEWAL_POLICY], [TAX_POLICY], and [PAYMENT_PROCESSOR_LEGAL_NAME].
6. Upgrades, downgrades, and price changes
Proration, effective time, credits, promotional pricing, and notice for price changes are [PRORATION_POLICY] and [PRICE_CHANGE_POLICY].
7. Cancellation
Cancellation method and effective time are [CANCELLATION_METHOD] and [CANCELLATION_EFFECTIVE_TIME]. Cancellation and refund eligibility are separate decisions.
8. Refunds and chargebacks
Refund eligibility, service-failure requests, duplicate charges, statutory rights, and chargeback handling are described only after approval in the Refund and Cancellation Policy.
9. Customer responsibility
Customers remain responsible for authorized Workspace activity, configured usage, provider charges disclosed at checkout, taxes, and secure payment administration. Do not send full card numbers by email.
10. Contact
Commercial questions: hello@bavio.in. Payment and refund decisions: [SUPPORT_EMAIL].